There are over 197 complaints on file for Oracle Financial Group LLC.. Dated between 2019-11-05 and 2013-12-05.
| Debt collection - Payday loan | 64 |
| Debt collection - I do not know | 58 |
| Debt collection - Payday loan debt | 25 |
| Debt collection - Other (i.e. phone, health club, etc.) | 13 |
| Debt collection - Credit card | 12 |
| Payday loan - | 7 |
Santa Ysabel, CA
Contacted you after you asked them to stop
Complaint: I have received calls from Oracle Group LLC employee XXXX XXXX on both my work phone # and my work cell phone. I have asked him repeatedly to NOT call me at work on either telephone number. But yesterday and today I have received calls on both lines. In addition he left a voice mail at my work at XXXX PST stating he would like free medical advice and then said But XXXX you like getting things for free. I will be contacting your employer. This is inappropriate and unacceptable.
Company Response: Company disputes the facts presented in the complaint Closed with explanation
Austin, TX
Impersonated attorney, law enforcement, or government official
Complaint: XXXX : I receive a call from XXXX. Caller leaves voicemail, identifies self as " XXXX XXXX '' calling about an " important business matter '' and states " we want assure that you are given a final opportunity to secure a statement here in your defense so that no decisions are made without your knowledge. '' She leaves call back number XXXX ext XXXX and ends call with " you've been notified and good luck ''. XXXX : my brother receive a call from the same woman at the same #, asking for me. She gives him my date of birth and tells him she is calling about an important legal matter and needs to get a statement from me before they reach out to my employers. At no point does she inform either of us she is trying to collect a debt and she misrepresented herself and the situation to be about a pending legal issue. I call the XXXX # and the automation says it is OFG LLC, a debt collection company. I believe this may be a scam, but either way, she used legalese and scare tactics to try and get me to call her.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation
Grand View, ID
Complaint: apparently it was turned over to oracle financial group who called my husband XXXX told him they could take our car if we didn't pay over XXXX dollars to them. he paid XXXX and they said it was not enough they would call at later date for more
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
Whipple, OH
Threatened to sue you for very old debt
Complaint: I was contacted by a man from Oracle Financial Group LLC that said he was an attorney. He stated that I owed $ XXXX with XXXX XXXX. I knew about the debt. I had stated to him that I had fell on hard times at the time and was struggling to stay above water. He kept threatening me with a law suit being filed in my local county court and that I was looking at wage garnishment and or possibly jail for Fraud. He threatened and bullied me into agreeing to give him my debit card information that now has my account way overdraft. He was short with me one rude on the phone. I am a truck driver that works many many hours away from home. I kept getting the harassing calls all hours of the day while trying to rest so I could continue driving to support my family.i had even requested for everything in writing and mailed to me. Nothing was mailed at all
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
Magnolia, TX
You told them to stop contacting you, but they keep trying
Complaint: A man by the name of XXXX XXXX with a company named Oracle from phone number XXXX calls my cell and several numbers at my work leaving messages that he is trying to reach me regarding a legal matter which is causing my supervisor to be concerned. I returned his call and told him I can not receive calls at my work, that the account he is calling me about is not mine and for him to please stop calling me. He continues to call and leave messages. I can lose my job if this continues.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation
East Troy, WI
Didn't receive enough information to verify debt
Complaint: On XX/XX/XXXX, XXXX XXXX called me and left me a voicemail stating that she was contacting me regarding a pending lawsuit and she was a hired arbitrator. I returned her call. She advised me a debt was owed and that she would send me written confirmation of the debt. I confirmed my mailing and email addresses. At that time, I also established a payment arrangement to pay on the XXXX of each month and provided my debit card. Rather than taking out , Oracle debited . I assumed that the additional was a credit card fee charge, and even though I was not informed that I would be charged a fee, I did not call to dispute it. Oracle took out a payment on XX/XX/XXXX and again on XX/XX/XXXX. In XXXX and XXXX, they debited my checking account and respectively on the XXXX. In XX/XX/XXXX, they debited my account without my permission on both the XXXX of XXXX and the XXXX of XXXX. They also debited two payments in XXXX ( XXXX and XXXX ). I did not authorize them to deduct any more than on the XXXX of each month. I spoke with XXXX XXXX on XX/XX/XXXX, and told her I would like the refunded to me. She offered to not have the monthly payment withdrawn for two months. I declined that and advised her I needed the funds returned since the additional and unauthorized payments caused my checking account balance to be negative. She told me she would have the credited back to my checking account and she would call me back later that day to tell me when to expect the credit to my checking account to occur. I also again requested confirmation and verification of the debt owed as well as the balance owed. She assured me she would email it to me by the end of the day as well as call me. I did not receive a call or email, so I called her on XX/XX/XXXX to confirm the status of the repayment and verification. She told me she would have someone email me the debt verification by the end of the day, and I confirmed my email address with her twice. She told me that I would have the back in my checking account by Monday ( XX/XX/XXXX ). On Monday, XX/XX/XXXX, I called and asked to speak with a supervisor. I was transferred to XXXX. He offered to lower my debt by for the inconvenience of the error, rather than refund me the two unauthorized payments. I advised him I needed the returned to me. He said that the request had NOT been submitted to their payment department and he would transfer me. XXXX lied to me twice clearly stating that the funds had been requested to be returned and would be returned by XX/XX/XXXX. This was not true per the supervisor and the payment department. I advised XXXX I still had not received confirmation of the debt or a balance owed. He said he was a floor supervisor but was standing by XXXX and would have her email me the debt verification immediately. I again confirmed my email address. I was then transferred to Ms. XXXX in the payment processing department. She told me to dispute the unauthorized payments with my bank because it would be faster. She could request the funds be returned but it would take 3-5 days for me to receive it. I called my bank and they stated I was unable to dispute the payments because it was a billing issue and needed to be handled by the merchant ( Oracle ) since I had allowed Oracle to take out funds once a month. They stated it did not matter that the two extra payments of XX/XX/XXXX and XX/XX/XXXX were not authorized and that it was a billing error. I called MsXXXX XXXX back at her direct line and left a voicemail advising her of what my bank told me and asked that she initiate the process to have the refunded immediately and return my call confirming that. I have still not received a return call verifying that the process of returning the funds has been initiated and I still have not received a debt verification.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
Beaumont, CA
Attempted to collect wrong amount
Complaint: Oracle Financial Group in XXXX, NY made a credit card charge despite my express instructions not to make the charge. In addition the amount was higher than what had originally be agreed upon. I was called a " XXXX '' by one of their employees.
Company Response: Company disputes the facts presented in the complaint Closed with explanation
Ft Lauderdale, FL
Complaint: A guy name XXXX XXXX from Oracle 's financial debt collection told me I had to pay XXXX or the court will garnish my wages I block his number because I know I dont owe the XXXX XXXX XXXX no money then the next day a woman name XXXX XXXX said she was his boss and that she from finalization and she need the money or the court will see me I dont know how these scammers got my information my address my phone number my email I dont know how I am very upset I'm gon na to the cops.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
Farmington, MN
Used obscene, profane, or other abusive language
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
Itasca, IL
Threatened to sue you for very old debt
Complaint: Within the past week, I was contacted by Oracle Financial Group LLC three times with messages threatening legal action. They stated that I need to find an attorney that would be able to practice on sovereign land because I was being sued by a XXXX XXXX XXXX. I questioned this and asked that they send me this in writing. He said that I was sent documents at my old address and it was returned. I questioned this because my mail gets forwarded from my previous address to me consistently by the USPS, along with photos of each piece that is going to be transferred sent to my email. He became very defensive, aggressive, and hung up on me. Immediately, I started investigating the debt. I called the original debtor. They had just given the debt to an outside source, XXXX, within the month. I called that company and he told me that they are part of an investment group that gave the account to Oracle, with the phone number. Right away, I called Oracle and was directed to another person who demanded payment of the full amount owed or a settlement. I told him that Id call back. I got off the phone to consider how to make a payment towards the amount while feeling uncertain about this company because they will not give me anything in writing. When I talked to the original debtor and told her of the threats they were giving me about the XXXX suing me, she told me that it wasnt true. I proceeded to call Oracle back to make a payment but they were closed. I left a message. They called me back and left a msg telling me that the settlement offer was expiring. I called back and when I tried to make a partial payment while not financially being able to accept the settlement, they said they needed full payment only. They told me there no longer is a settlement offer. They wouldnt set up arrangements, which I asked for, and said theyd get back to me. Again, I asked for it in writing. Within the week, I have made several attempts to pay this. Every time I receive a call from them, its by one of several different phone numbers. This company appears to not be legal in the ways they communicate or conduct business.
Company Response: Closed with explanation
Sacramento, CA
Complaint: The company keeps calling me once on XXXX XXXX2018 at XXXX XXXX And threatening to sue me and send me a complaint summons. I paid half of my loan off through oracle financial group LLC . I paid XXXX And they were supposed to take the final payment but it never came out of my account. They keep harassing me and I called the actual payday loan company and check to see how much I owed and the original payday lender keeps saying I owe the same amount from before I paid the XXXX. They also are threatening to freeze my accounts and garnish my IRS refund. Instead of sending me letters with how much I owe they keep calling me. They never sent me a receipt for the half of the loan I paid off. I am not comfortable with paying for the other half of what I owe if I dont have a receipt for the previous half. i feel like they are using threatening illegal debt collecting practices with me. They called on XX/XX/XXXX at XXXX XXXX and told me that they are trying send me with a summons complaint and that it was sent back and to call their mail room as well as they are charging me with fraud.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
TX
Threatened to arrest you or take you to jail if you do not pay
Complaint: on XX/XX/18 XXXX XXXX from oracle financial group left me a voicemail stating fraud charges were going to be filed on my for non payment to XXXX. said I needed to pay a certain amount by that day. I agreed to pay XXXX that day with a debit card because she scared me with threats. then the remainder of XXXX would be dedutced on XX/XX/18 and XX/XX/18. the XXXX payment was maid. the XXXX payment was returned. I had other expenses and I didn't get a bonus. she left me a message saying the terms were voided out. then on XX/XX/18 I was left a voice mail by her saying I was not wanting to help my self and my bank assets were froze. I called my bank and they told me that couldn't happen. I tried repeatedly to call her back and she just left me on hold and the call got passed to 2 other people. I have reported them to the better business beauru and the attorney general in my state. the attorney general office also told me to file a complaint with yall as well. I was trying to fix this matter. but they made threats and now I don't care. thank you for your time.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
Fremont, OH
Impersonated attorney, law enforcement, or government official
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation
Campbellton, MO
Told you not to respond to a lawsuit they filed against you
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
Threatened to arrest you or take you to jail if you do not pay
Company Response: Company disputes the facts presented in the complaint Closed with explanation
OH
Frequent or repeated calls
Complaint: Representative from Oracle group, LLC called my work # ( XXXX XX/XX/18 ) - when he got my voicemail he called back and spoke with the receptionist and said he wanted me paged. She refused and gave him to my voicemail ( Said his name was XXXX ) I called back at XXXX XXXX and spoke with Mr. XXXX and asked him to identify what company he was with which he then went into " There is an open investigation on you ''. At that point I told him not to call my work number and not to contact me as I will not be threatened. He then called my cell phone at XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, from XXXX and XXXX XXXX, XXXX XXXX & XXXX XXXX from XXXX. ( 8 times ) and also my work # ( after I said do not call it ) at XXXX XXXX. He started with a threat and ended with harassment. He did leave a message on my voicemail at work which I refused to listen to as I felt harassed.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation
Bellaire, TX
Impersonated attorney, law enforcement, or government official
Complaint: On XX/XX/2018 I received a voice message from a XXXX XXXX at XXXX stating to be from a law firm. Additional family members where contacted from Mr. XXXX and as well given my confidential information. I advised Mr. XXXX that I am willing to contact XXXX XXXX and make any arrangements. Mr. XXXX stated that I was unable to make any arrangements with the company and I needed to make a full payment today if unable to make a payment arrangement with him. Mr. XXXX stated her would be filing a motion for civil and criminal action against me if I did not complete a payment arrange. Mr. XXXX stated that I had committed a crime. Mr. XXXX stated that a freeze would be put on all license and any additional purchases that I make. Mr. XXXX attempted o provide me with his contact information instead of XXXX XXXX. I advised Mr. XXXX that I would need documentation from XXXX XXXX. Mr. XXXX forwarded me to his Director and the Director advised me of all payment options. Once declined and asked for additional options, the Director advised me that criminal action would be taking against me and hung up in my face.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
Chattanooga, TN
Company Response: Closed with explanation
Leming, TX
Threatened to sue you for very old debt
Complaint: Received recurring phone calls from a company by the name of Oracle Financial Group claiming fraud concerning an XXXX XXXX XXXX account. First couple of calls were from New York. The last 20 calls have been from an unknown number. This message is intended for XXXX. My name is XXXX XXXX I'm contacting you in regards to paperwork I received in my office in regards to a pending allegation. Please appear to be originating in your local jurisdiction. simply (? ) getting you in a possible claim of fraud concerning XXXX XXXX XXXX account. This matter is directly affiliated with your name date of birth as well. Gave the phone number to call back : XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
Lemoore, CA
Used obscene, profane, or other abusive language
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation
Foothill Ranch, CA
Debt was already discharged in bankruptcy and is no longer owed
Complaint: I received a call to my cell and to my home phone from Oracle Financial Group, LLC A XXXX XXXX left threatening messages stating I am being accused of fraud with a local financial instiution. I called the number and was called a liar, I do not owe this debt and I also looked up other complaints against this debt collector. I have no unpaid debts
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation
Taft, OH
Threatened or suggested your credit would be damaged
Complaint: On XX/XX/XXXX I was given a call by Oracle Financial Group LLC by XXXX XXXX who had threatened me with legal action if I did not pay them money. They told me also my credit would be damaged dramatically if I did not pay. I did end up giving some card information for my payments and was cooperative, however, XXXX did not send me any paperwork or taken action to sue me, which she said they were going to. They used scare tactics in order to have me give them my card information and only from a debit card or credit card.
Company Response: Company disputes the facts presented in the complaint Closed with non-monetary relief
Fort Worth, TX
Impersonated attorney, law enforcement, or government official
Company Response: Company disputes the facts presented in the complaint Closed with explanation